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FAQ for GSM
What does GSM stand for?
Global System for Mobile Communication.
What features are available with GSM?
The GSM technology allows customers to send and receive text messages, send and receive pictures and videos, have internet access, download ringtones and play games on their cell phones.
Do you have discounted phones?
Yes, we offer phone promotions to new and existing customers. Qualifying rate plan and credit approval required.
How do I access my voice mail if I am out of the Caprock Cellular service area?
To access your voice mail while you are out of the service area, simply dial your ten digit wireless number. Press * when the greeting begins, enter the password and then follow the voice prompts.
How do I access my GSM voice mail?
Press and hold 1 from your cell phone then follow the voice prompts.
Or
Select Menu> Messages> Voice Messages > Listen to Voice Messages
How do I set up a personal message on my voice mail?
Press and hold 1 and be prepared to enter your password. Follow the voice prompts as it will allow you to choose a pre-recorded message, record your name or record a personalized message.
When I am out of the area, why does my phone display another company’s name?
This lets you know what network is providing your service.
What do I do if I am out of the area and my phone doesn’t work?
First, you should turn your phone off and take the battery out of the phone. Once you put the battery in and turn your phone back on – the phone should reset. If this does not work, please call our office at (888) 271-3344. We will need to know your location and be as specific as possible.
What happens to my minutes that are not used each month?
We are not offering roll-over minutes at this time.
What is my coverage area?
Caprock Cellular Network includes coverage in the counties of Briscoe, Hall, Childress, Floyd, Motley, Cottle, Crosby, Dickens, King, Garza, Kent and Stonewall. Click here to view your home area map.
What is roaming?
Roaming is when you are out of the Caprock Cellular service area and using another carrier’s network.
How do I place a call when roaming?
In most circumstances, calls are placed in the same manner as if you were in the Caprock Cellular service area. Dial the ten digit number of the person you are trying to reach.
How will I know when I am roaming?
When you look at your phone, you will see a name other than Caprock Cellular.
How much is roaming?
Current plans allow up to 50% of usage to be off the Caprock Network. Any usage exceeding this will be billed at 20¢ per minute.
Is long distance included?
Yes, calls made from the continental USA to locations within the continental USA are included in your monthly rate plan. Calls to International destinations will be billed at applicable rates.
Will I be charged if someone leaves a voice mail message in my voice mailbox?
Minutes will be applied against your plan when a message is left in your voice mailbox and also when a message is retrieved.
How do I know if I have a message waiting in my voice mailbox?
GSM phones have a feature that will alert you when a message has been left in your mailbox. Also, some phones display an icon when a voice mail has been received.
Do my mobile to mobile minutes work when I am out of the Caprock service area?
No, mobile to mobile minutes will only apply when you are on the Caprock Cellular network. Minutes while off the Caprock Cellular network will be allocated as anytime minutes.
Why doesn’t my phone show a company name on the display screen?
Your phone is not registering service availability. Turn your phone off and then on and it should locate a network.
What is HAC?
When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
